ITIL (IT Infrastructure Library) is all about the processes that need to be realised for the effective management and operation of IT infrastructure to promote optimum service provision to the customer at justifiable costs. 

ITIL provides a set of best practice, drawn from the public and private sectors internationally.

Current IT Trends:

• Increasing costs of IT services (Delivery and Maintenance)
• Increasing requirements for quality and value for money from IT services
• Increasing complexity of IT infrastructure
• Increasing frequency of IT changes
• Increasing dependency on IT Services

Business Perceptions of IT today:

• Dissatisfied with IT Service Provision
• Lack of communication and understanding between IT and customers
• Expenditures on the IT infrastructure are excessive and felt to be excessive for the business
• Costs of IT service provision lack justification and cannot be tied to benefits of the business
• IT Projects are delivered late and over budget
• The business feels that the provision of IT is out of control

The Top 10 Strategic Benefits of ITIL are:

• Provides a single, definable, repeatable, and scalable documented framework for IT best practices, that flow across the IT organisation.
• Clearly identifies roles and responsibilities for IT Service Management.
• Supports reducing IT costs and justifying the cost of IT quality.
• Supports ability of IT to measure and improve performance and service provisioning.
• Defines IT in terms of services rather than systems.
• Supports improvement of user productivity.
• Improves communication and information flows between IT and business departments.
• Provides a framework for IT to support regulatory challenges.
• Improves ability of IT to adjust as business opportunities and challenges are presented.
• Improves relationship of IT with the business – builds trust.

Examples of some of the savings made by other organisations include:

• Over 70% reduction in service downtime
• ROI up by over 100%
• Significant cost savings per annum
• New product cycles reduced by 50%.

ITIL Implementation Options

Business Success offers the following options to implement ITIL into organisations:

• Hire an external ITIL Coach
• Hire an external ITIL Consultant